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Dispute resolution

We are committed to providing quality advice to our clients. This commitment extends to providing accessible avenues for complaint resolution. If you have a complaint about the service provided to you, you may take the following steps:

  • Contact your adviser and explain your complaint. The majority of complaints can be resolved this way.
  • If you do not have an adviser, or your complaint is not acknowledged within 7 days, please contact the Chief Executive at United Global Capital on 03 8657 7640.
  • You can also put your complaint in writing and send it to United Global Capital at:
    United Global Capital Pty Ltd
    Level 7, North Tower
    459 Collins Street
    Melbourne VIC 3000

UGC will try and resolve your complaint swiftly and fairly. You should receive written acknowledgement of your complaint within 5 business days after it is received.

If your complaint is not satisfactorily resolved within a further 45 days, you may raise your concerns with the Australian Financial Complaints Authority (AFCA). UGC is a member of this complaints resolution service.

The AFCA can be contacted via phone, email or in writing:

Phone: 1800 931 678
Email: [email protected]
In writing: GPO Box 3, Melbourne VIC 3001
Online: www.afca.org.au

The preparation of this DRP was updated on 14/10/2020.